How Can We Help?
Get support, find answers, and learn how to make the most of GoldChain
Contact Support
Choose the best way to reach us
Email Support
Get help via email
support@goldchain.com
Response within 24 hours
Phone Support
Speak with our team
+233 XX XXX XXXX
Mon-Fri, 8AM - 6PM GMT
Live Chat
Chat with us in real-time
Available on platform
24/7 for critical issues
Documentation
Self-service help center
docs.goldchain.com
Instant access
Frequently Asked Questions
Quick answers to common questions
How do I register as a small-scale miner?
Contact your local mining authority or the Ghana Gold Board to obtain a valid mining license. Once licensed, you can register on the GoldChain platform using your license number and supporting documentation.
What documents are required for compliance?
You need a valid mining license, government-issued ID, proof of mining location, and Act 1140 compliance certificates. Our platform guides you through the documentation process step-by-step.
How secure is the blockchain ledger?
All transactions are recorded on an immutable blockchain with cryptographic security. Once recorded, transactions cannot be altered or deleted, ensuring complete transparency and audit trails.
Can I integrate GoldChain with my existing systems?
Yes! We provide comprehensive APIs and SDKs for integration with ERP systems, mining software, and mobile applications. Check our Documentation page for technical details.
What if I encounter a technical issue?
Contact our support team via email at support@goldchain.com, phone at +233 XX XXX XXXX, or use the live chat feature. We offer 24/7 support for critical issues.
How much does the platform cost?
Pricing varies based on transaction volume and features needed. Small-scale miners receive subsidized rates through government partnerships. Contact our sales team for a custom quote.
Additional Resources
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